About Universal Cleaners
"Professional quality cleaning with a personal touch"
Who We Are
As a leading name in the Kenyan cleaning industry, we pride ourselves on being a one-stop solution for both residential and commercial clients. Our team consists of highly trained professionals who prioritize efficiency, attention to detail, and a commitment to transforming spaces into immaculate environments.
Our Mission & Vision
Mission: To be the most compelling choice for quality full-contract and on-demand cleaning services by exceeding expectations through extensive industry know-how and experience.
Vision: To set the benchmark for cleaning excellence in East Africa, ensuring every space we touch promotes health, productivity, and well-being.
Why Choose Us?
Eco-Friendly Commitment
We utilize safe, eco-friendly cleaning products and modern techniques.
Tailored Solutions
Customized cleaning plans that fit your specific schedule and budget.
Flexibility & Reliability
From same-day scheduling to flexible contracts, we prioritize your convenience.
Nationwide Reach
We operate across various counties in Kenya from our base in Kitengela/Nairobi.
Core Values
- Excellence: Achieving superior results in every job, regardless of size.
- Ethics: Observing the highest standards of business ethics and integrity.
- Innovation: Pursuing continuous improvement through the latest technologies.
- Stakeholder Relations: Maintaining strong, professional relationships with customers and staff.
Frequently Asked Questions
How many hours is a typical cleaning service?
There is no set amount of time - it all depends on the current condition of your home. To get a good approximation, take the number of bedrooms in your home and make that into hours. E.g. 2 bedrooms = 2 hours.
When will I be charged?
When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.
Do you offer hourly service?
In some instances it may make sense to do an hourly service. We have a minimum of 4 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter or dirt. Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you do an hourly service.
I've never had a cleaning before, does that cost extra?
While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.
What is your cancellation policy?
We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours notice. If you cancel or reschedule within 48 hours there is a $70 fee. If you cancel within 3 hours of the appointment it is 50% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.
Do I need to be home?
No. Most services are comfortable cleaning while you are away. You can provide a spare key, use a lockbox, or provide a door code.
Do I need to provide cleaning supplies?
It varies. Many large agencies bring their own professional equipment and eco-friendly products. However, some local or independent cleaners require you to provide a vacuum, mop, and specific detergents.
How do I prepare for the cleaner?
Most companies suggest "decluttering" (picking up toys, clothes, and paperwork) so the cleaners can focus on deep cleaning surfaces rather than tidying up.
How long will it take?
A standard clean for a 3-bedroom home typically takes 3–5 hours. One-off deep cleans or "move-in/out" services generally take longer.
How much does it cost?
Pricing is usually based on the number of bedrooms/bathrooms or total square footage. Some companies charge a flat fee, while others charge an hourly rate ranging from $25 to $90 per hour.
Is the first clean more expensive?
Yes. Most services charge more for the initial visit because it requires more time to bring the home up to their maintenance standard.
How do I pay?
Common methods include credit/debit cards, bank transfers, or secure online platforms. Tipping is not usually required but is appreciated for exceptional service.
Are you insured and bonded?
This is critical. Reputable companies carry public liability insurance to cover accidental damage or injury while on your property.
What if I’m not satisfied?
Many services offer a 24-hour satisfaction guarantee. If you are unhappy, they will typically return to re-clean the specific area at no extra cost.
Are the cleaners background-checked?
Professional agencies typically conduct criminal record checks and in-person interviews before hiring.
What is included in a "Standard Clean"?
This usually covers dusting, vacuuming, mopping, bathroom sanitization, and kitchen surface cleaning.
What tasks are typically excluded?
For safety reasons, many cleaners will not lift heavy furniture, clean biohazards (like pet waste), or use ladders to clean high exterior windows.
Can I request "Extras"?
Yes, but usually for an additional fee. Common extras include cleaning the inside of the oven, fridge, or cabinets, and doing laundry or ironing.
Contact Information
Phone: +254 703 421011
Email: info@universalcleaners.co.ke
Website: Universal Cleaners